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Created By : 16-May-2020 Write By: creator Published In: ABOUT US Hits: 309 Comment: 0

How Can I Trace My Order? How Do I Change My Delivery Address? What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order? Remote Areas - Delivery Is Shipping Included in The Prices?

How Do I Cancel An Order?


How Can I Trace My Order?

You can follow your order both during processing and after it has left our warehouse

Processing: You can check the status in "My Orders" page in your ZXY-HEALTHY account.

Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.


How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to Immediately!


What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?


Shipping from Chinese Warehouse:

Airmail and register airmail     Area          time

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 4-15 business days

Australia ,New Zealand, Singapore


7-15 business days

Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland       7-20 business days

Brazil, Russia, Mexico     15-35 business days

Other countries        7-25 business days

EMS All countries except those listed below  6-8 business days

Brazil and Russia     10-25 business days



Shipping from Local Warehouses:

Warehouses    Shipping Type   Shipping Time  Country

UK Warehouse         Royal mail         5-12 business days  UK & Other EU countries

UPS  3-7 business days

US Warehouse          USPS         3-6 business days    United States, Canada

UPS  2-5 business days

DE Warehouse         DHL 3-8 business days   

DE & Other EU countries.


FR Warehouse Express    2-15 business days  France & Other EU countries

ES Warehouse Unipost    2-15 business days  ES & Other EU countries

Express    3-15 business days ES Warehouse Express shipping 3-15 business days can be delivered to ES & other EU countryies

The transit time depends on where you're located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.



Remote Areas - Delivery

Can couriers deliver to remote areas?

Yes, wherever you are, we will be able to deliver the products to you.

FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.


Is Shipping Included in The Prices?

If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.


For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.


Ensure you have selected the correct shipping country in the "Ship to tab" at the top of the page.

Choose shipping method after select the items

Go to checkout. You will see the shipping cost:

How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service or email to

Created By : 16-May-2020 Write By: creator Published In: ABOUT US Hits: 317 Comment: 0

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items :
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges :
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Created By : 16-May-2020 Write By: creator Published In: ABOUT US Hits: 287 Comment: 0


Last Modified:  [June 20, 2019]

This Privacy Statement explains how,use,share and process your information.



1.Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you.Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you.Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us,whether in combination with other information or otherwise,to identify you. 

Here is a description of the types of personal data we may collect and how we may use it: 

1.1What Personal Data We Collect 

Depending on the products and services you use,we collect different kinds of personal data from or about you.


Data you provide: We collect the personal data you provide when you use our products and services or otherwise interact with us,such as when you create an account,contact us

,participate in an online survey,use our online help or online chat tool.


Data about payments: If you make a purchase,we collect personal data in connection with the purchase.This data including your payment data,such as your credit or debit card number and other card information,and other account and authentication information,as well as billing,shipping,and contact details.


Data about use of our services and products: When you visit our websites,we may collect data about the type of device you use,your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.

1.2How We Use Your Personal Data 

Generally speaking,we use personal data to provide,improve,and develop our products and services,to communicate with you,to offer you targeted advertisements and services,and to protect us and our customers. 

ZHONGXIMAOYI processes and determines how to process your personal data as data controller for the following purposes:



Providing,improving,and developing our products and services: We use personal data to help us provide,improve,and develop our products,services,and advertising.This includes using personal data for purposes such as data analysis,research,and audits.Such processing is based on our legitimate interest in offering you products and services and for business continuity.If you enter a contest,or other promotion,we may use the personal data you provide to administer those programs.Some of these activities have additional rules,which may contain further data about how we use personal data,so we encourage you to read those rules carefully before participating.


 Communicating with you: Subject to your prior express consent,we may use personal data to send you marketing communications in relation to ZHONGXIMAOYI products and services,communicate with you about your account or transactions,and inform you about our policies and terms.If you no longer wish to receive email communications for marketing purposes,pleaseContact Usto opt-out.We also may use your data to process and respond to your requests when you contact us.Subject to your prior express consent,we may share your personal data with third party partners who may send you marketing communications in relation to their products and services.


Offering and measuring targeted advertisements and services: Subject to your prior express consent,we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.


NOTE: For any of the uses of your data described above that require your prior express consent,note that you may withdraw your consent by

Promoting safety and security: We use personal data to help verify accounts and user activity,as well as to promote safety and security,such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

2..Cookies and Similar Technologies

We use cookies and similar technologies to provide,protect,and improve our products and services,such as by personalizing content,offering and measuring advertisements,understanding user behavior,and providing a safer experience. 

You can remove or reject cookies using your browser or device settings,but in some cases doing so may affect your ability to use our products and services. 

3.Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers.Personal data will only be shared by us with these companies in order to provide or improve our products,services,and advertising;it will not be shared with third parties for their own marketing purposes without your prior express consent. 

3.1Service Providers 

We share personal data with companies that provide services on our behalf,such as website hosting,email services,marketing,sponsoring of sweepstakes,contests,and other promotions,auditing,fulfilling customer orders,data analytics,providing customer service,and conducting customer research and satisfaction surveys.These companies are obligated to protect your data and may be located wherever we operate. 

3.2Corporate Affiliates and Corporate Business Transactions 

We may share personal data with all Shenzhen ZHONGXIMAOYI Technology Co., Ltd.In the event of a merger,reorganization,acquisition,joint venture,assignment,spin-off,transfer,or sale or disposition of all or any portion of our business,including in connection with any bankruptcy or similar proceedings,we may transfer any and all personal data to the relevant third party. 

3.3.Legal Compliance and Security 

It may be necessary—by law,legal process,litigation,and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data.We may also disclose personal data if we determine that for purposes of national security,law enforcement,or other issues of public importance,disclosure is necessary or appropriate. 

We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies,enforce our terms and conditions,investigate fraud,or protect our operations or users.

3.4.Legal Basis For The Processing of Personal Data from EEA Residents 

It may be necessary—by law,legal process,litigation,and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data.We may also disclose personal data if we determine that for purposes of national security,law enforcement,or other issues of public importance,disclosure is necessary or appropriate. 

If you reside within the United States of America(US),our processing of your personal data will be legitimized as follows:Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1)lit.(a)of the General Data Protection Regulation(US)2016/679("GDPR").If the processing of your personal data is necessary for the performance of a contract between you and us or for taking any pre-contractual steps upon your request,such processing will be based on GDPR Article 6(1)lit.(b).Where the processing is necessary for us to comply with a legal obligation,we will process your data on basis of GDPR Article 6(1)lit.(c),and where the processing is necessary for the purposes of our legitimate interests,such processing will be made in accordance with GDPR Article 6(1)lit.(f).

4.Your Rights

We take reasonable steps to ensure that your personal data is accurate,complete,and up to date.You have the right to access,correct,or delete the personal data that we collect.You are also entitled to restrict or object,at any time,to the further processing of your personal data.You have the right to receive your personal data in a structured and standard format.You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. 

To protect the privacy and the security of your personal data,we may request data from you to enable us to confirm your identity and right to access such data,as well as to search for and provide you with the personal data we maintain.There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. 

You may  Contact Us to exercise your rights.We will respond to your request in a reasonable time frame,and in any event in less than 30 days. 

5.Third-Party Websites and Services

Our websites,products,and services may contain links to or the ability for you to access third-party websites,products,and services.We are not responsible for the privacy practices employed by those third parties,nor are we responsible for the information or content their products and services contain.This Privacy Statement applies solely to data collected by us through our products and services.We encourage you to read the privacy policies of any third party before proceeding to use their websites,products,or services.

6.Data Security,Integrity,and Retention

We use reasonable technical,administrative,and physical security measures designed to safeguard and help prevent unauthorized access to your data,and to correctly use the data we collect.For example,access to your personal data is restricted to our employees,contractors,and agents who need access to such data to perform their assigned job duties. 

It is important that you take precautions to protect against unauthorized access to yourZHONGXIMAOYI products,account credentials,and computer or other devices.If you feel that the security of your account or personal data has been compromised,please immediately Contact Us.Please be aware that,despite our best efforts,no security system is impenetrable.In the event of a security breach,we will promptly notify you and the proper authorities if required by law. 

We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement,unless a longer retention period is required or permitted by law.

7.Data Transfers,Storage,and Processing Globally

When we share your personal data with our partners,ZHONGXIMAOYI-affiliated companies,and service providers,your personal data may be transferred to and/or made accessible from countries out of the European Economic Area.In such circumstances,we will enter into model contractual clauses as adopted by the European Commission,or rely on alternative legal bases such as the Privacy Shield,where applicable,or binding corporate rules where our partners or service providers have adopted such internal policies approved by European data protection authorities.

8.Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies,industry practices,and regulatory requirements,among other reasons.We expect most such changes to be minor.Any non-material changes will take effect immediately upon posting of an updated Privacy Statement. 

However,there may be cases where changes to the Privacy Statement may be more significant.In such cases,we will first provide a more prominent notice. 

Your continued use of the our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement.If you do not agree to the revised Privacy Statement,please refrain from using our products or services and contact

9.How can you control marketing emails?
We provide options to opt out of marketing and sales emails, if you have remained opted in, we hope you enjoy receiving our emails, but if you would prefer not to be kept up-to-date with our special offers.You can unsubscribe at any time using the Unsubscribe link in each newsletter.


Created By : 16-May-2020 Write By: creator Published In: ABOUT US Hits: 354 Comment: 0


My order hasn’t been shipped 7 business days after payment. Why was my order partially shipped? Why is my order still in the processing stage several days after order completion?  How do I cancel my order? My order is not in my zhongximaoyi Account.



Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact us via Live Chat or email to





 There are three reasons why your order was partially shipped

We have different warehouses, we will not combine them together and will ship from the correct warehouse separately.

The items are overweight and need to ship in different packages.

The item is out of production or stock for a long while, we may ship the rest to you 3 first. Usually in this case, we will send email to you.

Please check your email and let us know you would change to other item or get the refund.




If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to



If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”

If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.

If the order has already been sent out, we cannot help you to cancel the order. You may choose to send back the unopened products after you've received

them and we will refund the money upon our receipt of the returned item(s).



* Please note that ZXY-HEALTHY does not pay the return shipping cost on returned items, and we aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, we will process your refund within 1-3 business days.





There are two reasons why an order might not appear in your Order List.

The payment system encountered an error when you placed the order;

You placed your order as guest (without logging in to a zhongximaoyi account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact us by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.